The Balenciaga SA's at le Printemps (Paris) are wonderful, every time I called they were listening carefully, being helpful etc. some are more knowledgable than others, best is by far Claire. She totally understands our Bal leather slang. (in french at least) The PS department is great too, Marie-George very helpful quick to reply call back etc. In France you get overnight shipping!!! Now what the packaging is concerned.... I received a bag folded in half just in it's dustbag and thrown in a not very sturdy box (soft "carton") that arrived squished and humid. The bag survided it fine. Again it was overnightshipping but I don't want to imagine what can happen in transit if it travells longer (US etc...) I called everybody involved in the transaction , SA, PS, and let them know to pass this info on to the shipping department. So if you order from Printemps make shure, demand that the bag is send at least in it's original box and well protected! This is just for info.