i hunted high and low for an ivory expandable and when it finally arrived, i was so happy. i brought it along on my vacation and it was barely out of my suitcase when i realised the link between the chain and the strap came loose!!!! i was horrified. i quickly took it to the local chanel boutique. great service considering i bought the bag in a different country. they fixed it. but i am so disappointed with the slipshod craftsmanship. i'm wondering if i should return it. i really like the bag but i can't help but think it's defective.