So I went back this morning with my husband to exchange the MC white Trouville that had smudges on the handle...This was the Garden State Plaza LV shop. We waited patiently for a few minutes and an SA came out of the back. Hubby said it was the same SA who sold him the bag. I very nicely explained that hubby had NOT looked it over when he bought it...and showed her the smudges and bluish pen mark on it. (It was a very small mark BUT still) At that moment her face changed--I'm sorry to say but I am Korean and the SA was an older Korean woman by the name of Jeanette Cho. She immediately became snippy and rude and said she never sold my husband this bag...and if she did she would've made sure it was clean. Then she said that the handles darken with time and that I should basically deal with it (in Korean). I told her if I had purchased it surely I would've checked it--but as I received it as a gift and the oily looking mark (again small) DID not look like a water mark or something that could be cleaned. THEN she accused me having USED it and trying to bring back a used bag. I was very offended! I only received it Wednesday evening and didn't have time to return it on Thurs or Friday (it KILLED me to wait till today). She then took the bag in the back and came back a few minutes later saying her manager can tell it's been used blah blah. Then she tried to oust me out telling me to call 866 VUITTON if I've got a problem and maybe they can exchange it as the bag I bought was not sellable because it was used. It toook sooooo much out of me not to flip out. I am a 22 year old working woman but I look really young and I felt she was trying to intimidate me. I then calmly asked if I could speak to the manager myself. The person who came out was a the senior sales specialist--Cheryl Allgood if I am correct. And let me tell you she was professional and courteous! She probably did not want to do an exchange (cause the supposed NEW bag had the marks--I totally understand) but she apologized that my husband was sold a damaged item. She said she would exchange it right away but asked me to carefully inspect the new one and sign on the back of my receipt that it was in perfect condition. The original SA made the exchange and rewrapped it but had a sourpuss on her whole face the last time. I almost told her off--don't try to pass off a display or whatever the heck that was as new and BLAME the customer. That is so wrong. HOWEVER, the woman looked to be older than my mom and I thought to myself--I wouldn't want anyone to speak to my mom like that so I kept my mouth shut even though I was pissed. She didn't say goodbye or thank you as we left--but Cheryl did and she did it with a smile. I used to work in retail so I know, even if you are pissed as an SA you should always be polite to your customer. I know an exchange/return pisses some people off--but I really respected the fact that Cheryl put her best face forward and acted so professionally unlike the other SA. I'm going to write Cheryl a nice thank you letter and also call Louis Vuitton or write a letter praising her. So luckily I did get the exchange but could've had a better experience. From now on, I will be buying my stuff from Cheryl.