Getting my laptop serviced at an Apple store is such a PITA!!! My laptop is 2.5 years old, so granted that is nearing the end of its life. I've been noticing that it hasn't been holding a charge, so it probably needs a new battery. A few days ago it just wouldn't start, but then I unplugged it this morning and it did start ... but I think it's also overheating. If it needs anything in addition or instead of a new battery, I'm just going to sell it on eBay and get a new one. So, I walk down to my local Apple store with my laptop and tell them I need service. They asked if I made an appointment. I was like, what? Since when do you need an appointment for service? So I head over to another person and she has me log into their system. Sorry, they're booked for today! OK, fine. I make an appointment for tomorrow. Can I leave my laptop there? Sorry, no! So now I have to lug the laptop back there tomorrow. A coworker of mine also told me that I should prepare to wait a long time even if I have an appointment. Argh, how is this possibly convenient for anyone? I'm not liking this "genius" system they have in place now.