Does Nordstrom carry Balenciaga?

Wow I would be so mad! I understand not wanting to make a big deal but If it were me I would print out some emails or forward them to the manager of the department! You deserve a serious discount for that mistake!
the SA did respond after a 2nd email. the store "forgot" to ring up my presale, it is now being rung up. i have a strong suspicion that the lagoon in your pics that was presold was mine.
 
the SA did respond after a 2nd email. the store "forgot" to ring up my presale, it is now being rung up. i have a strong suspicion that the lagoon in your pics that was presold was mine.

Wow! Yeah I went in the day before thanksgiving and did the pre-sale and kept thinking I just wasn't over the moon with the color. I called on the 3rd to cancel my pre-sale! At least you are getting the bag now, right!!