i think they meant u cant get the 20% over the 1-800-numebr but if you have the UPC code of the bag you want, you can order it from the store itself and have it mailed to you
Katrynar:
You are most definitely right on this! I went in to the Macy's Herald Square Store and my SA there advised me that a bag that they did not have was available at another store and that I could call the store and order it if I wanted to directly through the store.
kind regards,
Liz