Bought a Mulberry Bayswater on eBay recently - it was described as in 'great condition'. Here is a link to the auction. eBay.co.uk: Mulberry Bayswater Bag In Darwin Oak (item 320049791480 end time 18-Nov-06 21:35:01 GMT) Well when I received it the bag had loads of pen marks, mainly inside but one outside, and a 4 marks on the back of what looks like grease. (see pics) The seller is refusing to co-operate with any type of refund, full or partial. He said that I shouldnt buy 2nd hand and did I expect a brand new bag for £250! Well no I didnt but I expect a bag to be as described and he did not mention the marks etc. So now I escalating to a claim - have any of you made a claim before?