i don't think customers are
entitled to get a box for every purchase. they don't have a corresponding box for every style of bag. and it really depends on the availability of the box and the size of the item. if they don't have a box that would fit, they usually place in a thick envelope.
and i definitely wouldn't
demand a box. i'd kindly request if it's possible to get a box for my purchases. be nice and they'll be nice to you too
we complain and moan about rude SAs... customers can be rude too which might trigger shoddy service.