I had cause to open a SNAD against a seller recently, low value item. I approached the seller through eBay messages first but the reaction was, basically, "Go Away". So I opened a SNAD on eBay. I escalated it to Customer Support when the timeframe allowed and, literally, one minute later the case was closed in my favour and I was refunded. Not that I am complaining but did anyone from eBay really read the correspondence and make a decision in that short space of time? It also says it was a 'courtesy credit' yet when I sign into Paypal it looks as though they have reversed the funds from the seller. No one has asked me to return the item either. Is this normal? I can see why sellers don't like selling if this is the shape of things to come.