I just received a handbag that I won on eBay. I knew when I took it out of the box it was not in the same condition as the one pictured. The more I looked at it I could tell it had been cleaned with a harsh chemical and areas of the leather looked rubbed , gritty and dried out. The handbag was described as in excellent condition. I asked many question of the seller prior to buying the item...ie any smoke smells, stains, soiling etc. The reply was that none of the above were present that the bag was in excellent condition bla bla bla. I was also redirected to look at the pictures to see the handbag's condition by the seller. The ad also claims that the buyer needs to reveiw the pictures prior to buying as all sales are final and no refunds. The pictures of the bag in the auction looked great and seemed like they mirrored what the seller described in my emails. I have since contatced the seller and told her my thoughts and concerns. She has agreed to refund. So far so good right?????? Well, now she tells me that she will refund the money when eBay tells her that I agree to the terms of the resolution. I assume that it is equal to "mutually withdrawing" I have never gone through eBay to resolve an issue when returning an item. It is usually between the seller and myself. What route is this seller using? The only response I got from her is that she wants to have her fees from ebay refunded. Is this a strike against me? She is also refusing to refund shipping. Normally I am OK with that but, in this case it is not my fault that the "item is not as described" To make matters worse.......she has a new item just like mine listed today USING THE EXACT SAME PICS So there is NO WAY that the pictures are of the bag the buyer will receive. Yet the ad states it is. I know I am venting a little (sorry) but, I feel that this is wrong. Am I wrong here? Uggggg. I just want to figure out what is going on with this sellers actions going through ebay. Wonder if I should file "item not as described" through ebay? Any thought would be appreciated!!!!!!