I was really disappointed when I went to Coach this past week. I had a bag (current style still in stores) I wanted to return (for merchandise credit) because the hardware just made the bag too heavy but I didn't have the reciept. I was told I could NOT be issued merchandise credit but I could exchange for something. There isn't anything I absolutely love at Coach right now and it just didnt make sense to me to spend hard earned money on something I didn't really like. Isn't giving me a merchandise credit (for later) and an exchange the same thing?? I thought Coach had a more reasonable policy which is why I purchase often from them. They never struck me the type of store to be IMO "nit picky" about returns. It's jsut not practical for me to have to lug the heavy bag I don't want with me every single time I go shopping in the case that I might stop by Coach, find something I like, and exchange. When I shop, I want my hands as free as possible and I don't want to be carrying a large heavy bag with me in case I find something I like while browsing. I explained this to the manager and she still said no, I went to another store and was told the same thing. Were the stores I went to just picky or is it the same around all Coach stores? Did they really change their policy? So I ended up exchanging for another bag I'm not very fond of just because it was lighter in weight. Now, I have an exchange reciept? So can I bring that bag in with that reciept and recieve store credit? I read their policy, I'm not sure what an "original reciept" is. Is an exchange reciept the same thing?