apologies in advance for a long post...
i have a question for buyers who leave detailed feedback about shipping time and handling/charges -- do you *ding* sellers who ship by more expensive means (ups or fedex instead of usps) even though their auction specifically states that's how they will ship and the only thing you pay is actual shipping (and i package my items very carefully in the original box and sometimes the original shopping bag which increases the cost)? in fact, many times, the actual cost is more than what the buyer paid and i let it go. also, are sellers penalized for not immediately shipping (when, in fact, paypal advises sellers to wait a few days to ship an item to ensure the charge isn't fraudulent)? i'm a little mystified why i am getting relatively low ratings in these categories and i wonder what is going through the buyer's mind when they leave feedback. when i leave feedback for a seller with respect to shipping i do it based on (1) the actual cost of shipping that i agreed to pay when i bid (if i have a problem with excessive shipping charges i deal with it before i bid), (2) what i think is a reasonable time to receive the item based on the circumstances (if i pay for ground service from the east coast, i expect it will take a least a week) and (3) whether the item was well packaged. it's seems pretty straightforward but i feel i have done everything *right* yet some buyers were apparently dissatisfied (and they never even bothered to mention it to me -- they just said "great transaction!") i've never worried too much about feedback until now when it will directly affect my ability to sell. if i am doing something wrong i would like to know.
TIA!
i have a question for buyers who leave detailed feedback about shipping time and handling/charges -- do you *ding* sellers who ship by more expensive means (ups or fedex instead of usps) even though their auction specifically states that's how they will ship and the only thing you pay is actual shipping (and i package my items very carefully in the original box and sometimes the original shopping bag which increases the cost)? in fact, many times, the actual cost is more than what the buyer paid and i let it go. also, are sellers penalized for not immediately shipping (when, in fact, paypal advises sellers to wait a few days to ship an item to ensure the charge isn't fraudulent)? i'm a little mystified why i am getting relatively low ratings in these categories and i wonder what is going through the buyer's mind when they leave feedback. when i leave feedback for a seller with respect to shipping i do it based on (1) the actual cost of shipping that i agreed to pay when i bid (if i have a problem with excessive shipping charges i deal with it before i bid), (2) what i think is a reasonable time to receive the item based on the circumstances (if i pay for ground service from the east coast, i expect it will take a least a week) and (3) whether the item was well packaged. it's seems pretty straightforward but i feel i have done everything *right* yet some buyers were apparently dissatisfied (and they never even bothered to mention it to me -- they just said "great transaction!") i've never worried too much about feedback until now when it will directly affect my ability to sell. if i am doing something wrong i would like to know.
TIA!
