I mailed my Hamptons Signature Hobo (plum/purple) back to Coach for repair on the handle, not knowing what to expect. I then received a letter stating they are unable to fix the problem . They offered me the full retail amt + tax toward a new bag, which I thought was very nice of them . But, they are going to destroy my old bag within 30 days. Here is my problem.......I am a very sentimental person BTW ~ I am very attached to this particular bag, not only do I LOVE it (the shape,color,hardware,etc..) my DH picked it out as a get well gift after my surgery. I hope I don't sound silly but I just can't believe that I am not as 'happy' as I should feel for someone just given a big credit towards something wonderful from the Coach store. I almost want my old bag back ~ which is in beautiful condition beside the small problem with the handle. Should I just let it go? Should I call them? I don't want them to feel like I'm asking for too much or being ungrateful for the credit. Any thoughts?