Just before the holidays, I ordered a Cole Haan bag, the Village paillette hobo, from Marshall Fields. It arrived a week later and I noticed that it didn't have its dust bag. I called customer service, and asked if I could have a dust bag sent to me. The service rep said he'd have to get one from the store, and he couldn't do it until the next morning. He was in Minneapolis, so the store had just closed for the night. He said he'd call me back and let me know if he was able to get one. The next day, he called back and said that he'd personally gone down to the store, and gotten the dust bag from the handbag department. He said the sales associate assured him it was the right size for my bag. Then he said: It's red with Cole Haan printed on it in gold. Is that okay? Will a red one work? I said: Yeah, it's supposed to be red, they're all red. It's just for storing the bag in. He said: It's for storage? You mean it's not something you wear with the bag? I said: No, it's just to protect it and keep it clean when you put it away. You don't actually wear it. He said: Oh, sorry. I do not know about these things. I will send this one right out to you. He was so nice; it was just so cute that he thought you wear the dustbag with the purse.