I am so I don't know if it's more hurt or offended than mad... I went to the outlet and bought a bag wallet and keychain. I was done shopping and was about to head to my car to go home and realized that I didn't have a dust bag to store my bag. All my bags have a dust bag. So I headed back to Coach and asked for a dust bag two SA's a male and female listened to my dilemma the in the middle of my telling them about how I wanted the dustbag the female associate heads to the back room the male proceeds to some cabinets to "look" for an extra dustbag. While the male is looking for a dustbag the female comes out from the back with a dust bag in hand and hands it to the male she sets it on the counter and he pushes it back towards her like saying no take it back. He refused to give me the dustbag! I was mortified this my first purchase at an outlet then he went on to explain that not all bags come with dustbags etc. etc. Then, he said you can return the bag if your unhappy with the fact that it has no dustbag. I REALLY liked the bag but was so upset that he refused to give me th dustbag that I said, yes I don't want the bag if doesn't have a dustbag I had seen the exact same bag at the mall for practically double the price so I knew I would regret it later, but oh well. I'd rather spend my money where they make me feel appreciated. Then the SA that actually sold me the bag asked, would you like a gift box? I can give you a gift box and tissue paper so you can wrap it and store it. So I took it!!! I am just so mortified I had to vent sorry it's so long!!!