I have been meaning to share this experience once I got back from the store. It was last saturday, the store was quite crowded with people doing their christmas shopping, and we were doing just that. My bf found a wallet on display for his sister and asked the SA whether or not they have a new one in the back. The SA had quite a lot on her hands since she was also tending to other customers so she asked the manager standing by whether she could help her look it up. Me and my bf were standing right behind her (the manager), which I didnt think she noticed and to my astonishment she said: "I think there are 2 more at the back, but just tell the customer this is the last one." I was so shocked! I never had any complaints in Coach's customer service in every store that I've been too- Vancouver, Chicago, Las Vegas, Seattle- until that day. Fortunately, the SA realized that we might have overheard their conversation and quickly said that she thinks there are new ones at the back and that she would get it ready for us. I was very disappointed in the manager's attitude towards the customers. Next time I'm craving for Coach in Vancouver, I'll make a trip to Oakridge mall instead.