I'm been real busy with school and work and taking care of my mom, shes been sick. So I didn't have any time to go shopping on the last PCE. So I called my SA and did a phone order. I had my items shipped to the store since I'm never home and they require a signature. So a week went by and I didn't get a call, so I called the store. And they said that it still had not arrived and to call back in a few days, I called back my SA on friday and she told me it would be in on monday. I told her I would try to go on my day off. Finally today I had time to get my stuff. When I get there I ask for my SA she was not there, so I told another sa that I was there to pick up my items. She comes back empty handed and says theres nothing in the back and that who had called me? I told her that I never got a call but that it was during the PCE and my items she be there. Another sa becomes involved in the transaction and they are looking me up on the computer. Nothing was showing up. By this time I was . I told her I have my bank statement showing that you charged me. She goes oh well at least we know the order went through. They start messing around with the computer inputting my info. And she goes Oh! I found it. This item was shipped on sept. 26 from JAX to your home address and someone signed for it. I go that is impossible no one is ever home. She gets on the phone and tells me that it arrived to my house on Oct 1st and that no signature was required. I told her why was it shipped to my house? I asked for it to be shipped to the store. So now I'm bagless and they are filing a dispute w/ JAX. I have to wait another week to get a refund or reorder another bag. Sorry this is long. I just had to vent. So does anyone know what the process is on this? Thanks!