I just got my first Coach today, which I ordered from Coach.com. I am head over heels in love with it, but was very disappointed not to get a dust cover/bag. I paid full-price, over $300, and no dust bag! So I called and asked about it. The nice woman on the phone said that not all Coach purses come with dust bags and that Coach cannot special-order them. I held firm and politely asked how I could escalate my request. Finally she said that she just happened to have an extra bag at her desk that might work. She measured the bag and compared it to my purse's size and pronounced that it would be a little large, but would fit. It's on its way to me. Is this typical? Or a little strange?