I didn't want to hijack the other SA thread so I decided to start a new one. I dropped by the Chanel boutique (Saks on 5th Ave in NY) earlier today because the SA who sold me my first bag was back from vacation (and had emailed me the evening he returned from vaca regarding a bag I was inquiring about). Jonathan Snipes is so awesome and really spent a lot of time helping me during my initial visit. Unfortunately, he was on vacation a week later when I purchased the Cerf tote and Diamond Stitch Tote. I know it sounds silly but I feel awful not going through the same person. During a time when customer service is truly dead I like to remain loyal to associates who really care about their customers. Thankfully, he showed me a cute brown bag and I was in love again so something tells me I will be using his services again soon. Anyway, I was just wondering if anyone else ever felt a sense of loyalty to their SA?