I've just had the worst experience with Chanel. So I was getting a black metallic for an overseas tpfer as a favor thinking this will be an easy task. Ha! Not quite so much. I started by ordering it from the Virginia, Chanel. I asked Tyson's Corner to first get it for me, and told them we found it in NYC just place the send order. As I was trying to be loyal to an SA. Well SA doesn't call NY and has it sent from Dallas, TX. (Strike 1) Purse arrives, right box, wrong bag. They didn't even bother to check the box to make sure i was the right purse. (Strike 2) After a week of hunting. Dallas tries to order from Chicago, Tells me its coming. 4 days later i call back. Chicago forgot to send it. (Strike 3) So now the purse comes from SF. I get the purse from Sf....right purse, horrible condition (obvious display) and missing authenticty cars. (strike 4). So..now Dallas has purse sent from Boston. Guaranteed Sat delivery.....Boston actually did send the right purse, but addressed the city and zip code wrong. Purse takes 3 exra days to get delivered (strike 5). Keep in mind these are all Chanel stores. Crazy. I can't believe they could screw up this many times. At least I did get the bag, and it will be on its way to the other tpfer. But still!!!