The moral of the story is never leave an authenticity card in a bag you send in for repair!!! I bought a GST in May from Bloomies and love it, but the woven leather started to unravel from the chain. I called the Chanel 800 # and they advised me to bring it in to the boutique on 57th in NYC for repair. I asked if I should put it in the the dust bag and bring the authenticity card and they said it was my choice, but however I brought it in, it would be returned in the same condition. I decided to bring the authencity card and leave it in the zip compartment of the bag since I bought the bag at Bloomies and thought I might need to show it to the Chanel boutique -- bad idea!! Luckily I left the dust bag at home. Today I go to pick up the bag and there is no authenticity card and also no little brochure which I had also left in the zip compartment. What is worse is that no one cared -- no apology, no concern!!! They told me I didn't "need" the authenticity card and that I had no proof that it was in the bag when I left it. Most horribly, I was told that if I was so upset about a missing authenticity card, then "you must have an easy life". You have got to be kidding me!!! I work very hard for my money. I was completely flabbergasted. Finally they agreed to call the actual repair guy and ask him to look for the card. I don't know why they didn't do this immediately. They have not gotten back to me so I think it is gone for good. I left the bag in the repair shop because I was so upset. I'm a bit sick that I have bought six Chanel bags in the last year and now get such bad service. Thanks for listening to this rant. Do you think I am overacting -- maybe?? I think only PFers appreciate how much it means to a bag lover to have the bag intact including the authenticity card. Have any of you had this problem? Any advice?