I do not know what is going on at Short Hills NM, but everytime I call noone picks up and I get a recording. I finally got someone from handbags after the operator tried for the 3rd time to connect me and she sounded like she was doing me a favor when I asked her to check on a bag for me. I hung up on her.This is not the first time this has happened when I have called. You would "think" they would get their act together and have an SA that is knowledgeable answering the phone. With the $ (and I mean thousands) I spend in that store this is a real turnoff. I wanted to place an order, the b---- who answered the phone just lost out on a very nice comission!! Just had to vent...... will call a diff NM tomorrow. I am looking for the GST in black with silver hardware, if anyone has seen one and has a decent SA lmk.