So I finally opened my medium khaki/chocolate Carly - she arrived last monday, but unfortunately I've had alot of really crappy stuff going on and kinda lost interest in the excitement of it all. Anyway I finally got her out a little while ago and was really disappointed to see the brass has a good amount of scratches & dings in it, there's a big scratch on the underside of the strap, along with some small ones there & elsewhere, etc... I mean I ordered this a couple weeks ago, it wasn't in stores yet, so I know it's not a return. I was planning on just exchanging it for the same thing, but I'm hesitant. Is this color in stores now? If not, can I do an exchange at the store since I ordered it through them? I guess my question is - how often have you guys ordered stuff from JAX that had problems? I'd hate to go through the same thing again, especially with PCE going on at the moment where I can maybe get a different bag. I might have been able to deal with something small, I realize things will happen with wear, but it's not like I found this bag at the outlet for $70. I don't think I'm being too picky, but I expect something to look flawless at this price. I'm also not sure that I'm as in love with this bag as I was when I first tried it on. Or maybe that's just the "optimist" in me LOL. I think the drop is a little too small. I do LOVE the color combo though, and would hate to miss out. The large Carly was too big for me. And I don't like the color combos in the slim available now *sigh* Okay sorry for rambling, but I needed to vent to those who would understand It's just a big disappointment on top of all the other crap I'm dealing with right now. Any advice would be appreciated... thanks for listening!