incident # 1 : i just recently had to send my new kelly toile and white clemence back to the store for some cleaning (shipped to BH). due to some outing in the recent chinese new year celebration, there were 2 dark spots on the back part of my kelly (toile area) that were suspiciously due to newspaper marked fingers (and guess whose fingers would it be?). the more i rubbed to scrape the color away, the more the darkened area spread....urgh! up to now, kelly still has not returned. hopefully before easter it will be here! incident # 2 : also, my ostrich fuschia HAC was sent out to BH due to some "eye" peeling. the little bulb was barely hanging on the HAC strap. but BH did a good job and i was pleased with the quick turn around (less than 2 weeks). incident # 3 : 35 birkin swift etoupe also had a scare recently when we were out dining at a churrascaria (where they serve steak in a gaucho way - meat sliced in front of you). upon returning home, i noticed a spot of meat grease in front of my bag and i immediately licked my finger and wiped the spot. thank god, it went away and no trace of grease or mark was left behind! good as new! that's one good thing with swift leather, i guess! any horror stores you can share? and how you overcome it? TIA.