I received a vintage BV bag that is in SNAD condition (pen marks, salt stains, water marks, darkening, wear, etc.), so I filed a dispute with Paypal (which expires in 2 days [on the 24th July]). The US seller agreed to give me a partial refund, but says she can't do that via Paypal unless I end the dispute (she says she can only give me a full refund); as Paypal have frozen her husband's Paypal account. I don't understand this, as when I had the same problem with a UK seller, she was able to refund me partially while the dispute was still open. Please can those of you in the US advise me on whether you can partially refund while a dispute is open? Any other advice will be gratefully received, also!