I am sooooo mad!!! i HATE UPS! I was returning a problem item to a boutique on the other side of the states, and was tired of paying s&h so i told them they were going to do it. They arranged for a pickup with UPS. I waited at home ALL DAY today, wasting MY entire day, waiting for the ups guy. There is 1 hour left before they stop doing their route, so i open the door, and what's there? a ups shipping document. Apparently they came and never rang the doorbell??? My house is smaller than your average apartment, you hear EVERYTHING so, how quiet did they even knock!? This is rediculous. Now i have to make a special trip just to return this fing package, and i have to call the boutique AGAIN (i feel like i'm harassing them now) and ask for their account information, because it is blank! grrrr Thank you, UPS, for ruining my day off.