Has this ever happened to anyone else? It's happened to me twice. Both times I purchased from large handbag web sites with liberal return policies. I received bags that someone had obviously carried for a bit. Limp, scruffy handles, scratches on the front of the bag, dirt blotches. And the tags were bedraggled as if they'd been pulled off the bag and returned. The web sites were gracious about it and returned all that I had paid, though they were unable to send me a new bag. It gives me reservations about buying online from anyone except the manufacturer. Especially when one sees a bag on sale on a Web site one day, it disappears for a few weeks, then it returns to the Web site. Is that someone's return that is reappearing? I live in a rural area where there's little shopping so online shopping is best. But returns are such a hassle. Gotta drive 25 minutes to get to UPS. I avoid returning whenever possible. But I just can't keep a scratched and dented handbag that cost a princely sum.