On Thursday I sold a LV Stephen Sprouse Leopard print scarf item number xxxxxxxxx, the buyer paid immediately thorough paypal and asked if I could send the scarf out immediately as she wanted it for the weekend. She then sends me another email stating that she has moved last weekend and could I send to this address. I checked with paypal who stated that they did infact have both addresses on file, so fine go ahead. The scarf was sent the same day which I informed her about and told her that it would be delivered before 1p.m., she seemed thrilled. I tracked the item and she was not in when they tried to deliver, after all the fuss she made. Anyway this morning I received an email from her stating that she has collected the scarf and is stating it is not brand new as stated in my listing. She is saying there are pulls in the scarf, which anyone that has ever seen this scarf knows is part of the characteristic. I emailed her back stating that it was most definitely brand new and had she ever seen this scarf in real life and also to look at item number 190186026692 which I think shows quite clearly pulls. Now she is also stating that the LV tag has fallen off, I do not know if she means it is loose with the scarf or if she is claiming that the LV tag was not on it when she received it, my photographs show the tag very securely attached to the scarf. I have 100% feedback and I ALWAYS state on my listing, even if it has only been used once whether it is new or used. This scarf has only been taken out of the dust bag for the photographs. She is also saying now, that I should have stated about the pulls in my listing (I know one U.S. seller has done that) but I really thought that people that are paying that amount of money for a scarf would know what the item really looks like. I think this is just a case of buyers remorse, but I do not know if she has pulled the LV tag off, so I hardly want it back if that is the case.:s I did not offer a refund service in my listing. She states that she is going to inform eBay about the quality of the scarf and that she is not happy. What should I do, the money is no longer in my paypal account, I always transfer money directly into my bank account and the transaction is complete. Sorry this listing is so long.