What would you do? We sold a bag (on our website, but the Buyer came from eBay.) She posted on this forum (in the Gucci section) that she is thrilled with her "first Gucci" and saw it at Saks (so she knows the size.) Then she posted on this forum (in the Gucci section) that she bought 3 bags in one day and her budget is busted (well, yeah =) So now she writes that she wants to return the bag because "it doesn't fit my laptop." (Remember, she posted here that she had already seen the bag in person at Saks and our listing clearly showed all dimensions.) Well, we authorized the return, last Sunday (when she called) and put it back up for sale on our website. And another person has bought it. But we don't have the bag back yet. When we wrote her she said, "Oh, I have been so busy at work, but not to worry, my fiance took it to the post office today and I will send you the tracking number tonight when I get home." That was Thursday. We heard nothing. Today is Friday, and we have written asking about the status. No reply. What would you do? At what point do we no longer owe this buyer a refund? I should add that although we recognized the Buyers postings because she showed the bag from our website, we did not contact her in anyway nor did we reply or comment on her postngs.