Hi girls.. I am so ulucky in buying/selling recently.. I sold a Chanel 2.55 reissue in dark white recently, and here's the auction page http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=1601647865 It's a good price. Now, I posted the dimensions of the bag right underneath the colour. Also, I stated that all sales are final and there's no change-of-mind returns (I'm afraid of people returning fakes). That's why I stated everything (colour, dimensions, lots of pictures) clearly in the auction. Now, the buyer received the bag and complained. Hi I received the bag today but I notice the tassels is broken is cut in half and u didn't mention that, the dust bag also so many fur. I keep my designer bag very neatly so I want it really perfect! Can I do a refund? I paid all the postage and the returning also.. Pls reply me asap thx you! I thought "huh? what tassels??" Not long after that, she sent another message. Oh sorry my mistake the tassels is like that.. But the bag is a bit too small I can't put anything.. I thought is a little bit bigger hope u can help me.. thanks The point is she did not anticipate the size of the bag and wants to return it. I clearly stated the dimensions of the bag.. it's not funny. What can I do? Please give me some suggestions..