I would like your opinion on how I deal with this buyer. Last week, I had a pair of Prada shoes listed on eBay. I described the shoes accurately and said that the shoes were "gently worn but still had lots of life in them". Which is true, the shoes had wear on the sole and bottom of the heel but that's it - the top of the shoe did not show any wear. I posted 12 photos of the shoes and showed close ups of the soles and heels. I had replaced one of the heel lifts on these shoes because it became worn, but I never bothered to change the second lift. Well the silly cobbler replaced it with a black lift, and the second heel still had the original beige lift. Please note that I showed pictures of the lifts and you can see that they are 2 different colors. Anyway, The buyer received the shoes, and brought this to my attention and is now saying that she wants to return them. I told her that I would happily refund her $5 to replace the heel lifts (because that is what it generally costs me to replace lifts) or that I would meet her at any cobbler of her choice (since she is local) at any time or day and pay for the lifts to be replaced. I just feel like worn heel lifts should be expected on shoes that are described as gently worn. I'm thinking that the shoes just don't fit her or she has buyers remorse and is looking to return them. What is your opinion?