Hi, newbie here, wondering if any of you ladies have had repairs done by botkier? I emailed their customer service and they cannot provide a price estimate, but want me to send my bag to them for a review. I've had the tan trigger for about 1 year, and have used it every day since. My only issue w/ the bag are the straps, which are becoming quite worn. I also find the straps at the top seem almost too thin for a bag this size/weight.