Okay, So I bought my boyfriend a brand new PSP value pack off eBay. I wanted it to be sent to our house as a surprise because I know at times he'll be there when the mail comes, so it'd be a twist in his arm that he can't open it and he knows it's a gift. I wasn't going to open it at all. I had it gift wrapped under another box and was just going to leave it as is until Christmas morning. But it came unexpectedly today. So fortunately he wasn't home when he came and I was curious to see what was the fuss all about. So, I decided to open it. The ebayer claimed that the PSP was in fact NEW and in store bought condition. I opened it and it was all scratched up and had dents all over the place! It was NOT new and the box he gave me was a dollar store broken up box. He said in the ad that the PSP was new and in excellent condition. I haven't tried the console yet because the battery was uncharged but I was able to plug it in and change the date and time. But that doesn't say much if it doesn't work later on. I tried several times to get in contact with him earlier because the parcel was suppose to be here last week - and he has NEVER responded to me. So, communication is definitely a lack of here. What can I do when I paid a retail price for a console but with the bonus value pack thing-er-ma-bob. And it was suppose to be new? Is there anything I can do? Get some kind of compensation for the fact that I paid a retail price and he sold me a not even mint condition used console? All the help is appreciated! OKAY, here is some updated stuff. What should I do. The seller won't cooperate. The company understands that I am leaving on the 15th and they keep using the excuse that it was their suppliers fault that the condition of the PSP came out the way it did. I am not even asking for a full refund, i'm asking for a fair price on a USED psp and now they're giving me the run around. I could care less if it was the suppliers fault because they advertised the condition and should take full responsibility that they trusted a horrible supplier that supplies used items. If the company is so stubborn do I even have a chance since they said that I can always send it back for a full refund? But I declined it because I am leaving in 4 days and have too much to get done + work? this is so not christmas joy.