I called BNY yesterday to what they had in pale pink. So I ask them to send me some photos and the guy sends me ONE photo. Ok. No big deal. I call back and ask for more. They never come. I call back and ask if they only have the one bag or more. He says they have three. I ask for more photos of all three. He says he will send them. They never come. I call back today and he says 'I didn't get around to it'. Ok. Fine. So he sends them today finally and he sends two photos of two bags, side by side (front and back). So I call to discuss them. During the course of the conversation I ask which one is the one he sent yesterday because it looks nice. He says that was a stock photo. WTF? They send out stock photos when you are thinking of buying a $1000+ bag? He never would have even told me if I hadn't specifically asked. So then I ask why he only sent pics of two bags and he says because the other bag was very dull and matte. Ok. Fine. I ask him about the leather quality of the two and he tells me Bag B is nicer. I say ok and ask more questions. It is like pulling teeth. I remember asking the same guy about leather quality a few months ago and he acted like I was crazy to ask such a question and that I had insulted his mother or something. I carefully asked if it was possible to get MORE photos considering I am thinking of buying something VERY expensive that, while it IS returnable, isn't refundable. He says " When I get time'. Ok. Now I don't think the world revolves around ME or anything like that. But HOW does THIS guy make a living at sales with this attitude?