A couple questions and comments.. I bought a bag last june and the sealant was cracking when i got it so I sent it in to have them fix that and to repair some stitching that came loose. Received the bag back and they didnt fix anything so I have been waiting till i came to nyc. Anyway I went to see them today and they were very kind and said they would send the bag out to be fixed. When i asked how long, they said 2 -3 weeks bc they send it to paris to be fixed. I was very surprised to hear this bc i thought i read in reviews that they fix the purses instore. It amazes me that they would send all the purses to paris. In addition, i asked about handles getting dirty and he said that you can pay 100 dollars and they iwll replace and give you new handles!! how great is that!!