I had requested pictures of a bbag to be sent to my email account last week but havent received them yet. I called several times to ask if the email had been sent and the SA said it was sent. This morning I gave them another email address just to make sure and I havent gotten anything yet. Today was my fourth call and I dont know if I should call again. I really like the bag but dont know if I should just purchase it blindly. Did any of you have the same problem? Are they good in sending back pics through email right away?