Eilene: It's a shame that the beautiful jackets were treated like this. If i may ask, what was the leather condition/cleaner trying to accomplish? How did he treat them that causes such damage and fading? Chemicals? Rough treatment? Do they know how much $ and love you put into them? Oh boy, sorry don't want to upset you, but it's hard to believe someone would do this. Obviously they are not an expert on this service.