I recently sold a bag that had not been sold on eBay to someone that emailed me about it after the auction had ended and offered me a bin, I then sold it to her for £180, she wanted the postage to be as cheap as pos so I sent it signed for, which is not insured. Anyway the bag has not been delivered, she has spoken to the post office and they have said that thye expect it has been lost. I have the proof that I sent the bag. The seller never mentioned to me that she wanted it insured but she is assuming that she can get the money off the Royal Mail which I don't think she can. What do I do? It is not my fault at all but I feel so bad for her, should I refund her and lose £180 or let her lose the money, I really don't know, please help.