Back in February, I ordered 6 pair of sunglasses & NONE of them looked good on me. I followed their return policy & got them back to them no problem. I get an email from them March 4th saying they had recieved all the items back. Soooooo... according to THEIR online policy, allow 10-14 days for credit to be issued. I'm still waitingush: I emailed them at the 3 weeks point & told them they were past due on giving me my refund & all I get from them is "allow 1 billing cycle for the credit to show up on your card".. That's crap. I understand it may take up to the next cycle to show up on my mailed statement if the refund missed the previous months cutoff but I check my DAILY activity online & as of yet, almost a month, they have not issued the refund. I'm about ready to report them to the BBB. How can they keep my money AND the merchandise I returned to them for so long!? They themselves are violating their return credit policy. The second email I sent them, I got the response "We'll credit you as we stated before, within 1 billing cycle" Anyway, for those of you who don't feel like having their $$ held hostage, I thought I would warn you.