I am now living at PA, USA. I love a silver cartouche bracelet online but the size for me is not available. So I emailed the hermes online store and they said I could buy at San Diego. I talked with them by phone and emailed them about what size I need. Then my bad dream came. I am not sure if it is real hermes when it came. The silver bracelet is kind of yellow color. I know the silver can be oxidized but it should be shiny before it is sold even in an ordinary silver store. Moreover, the size is ST not XL. What a bad experience from this purchase. Be careful when purchase at local store by phone. I met a similar in dior at CA by using phone purchase. I think I might meet the same if I bought a leather bag. Never try to do this even in this luxury store, they just want to sell the products since I can not see them by myself! Never shopping at this store anymore. I hope hermes do not authorize so many store in case some just ruin your reputation! I do not know how to complain but after all they just refund me without a sorry from the staff.