Two days ago I went to the Coach Store at Fashion Show Mall in Vegas to order my Pond Patent Ergo Tote. I want to add that I never shop at this store as I every time I have been in there to look at stuff or ask a question the SA's have been rude. Anyway this lovely woman ordered the bag for me. Today I got tracking info from Coach and when I tracked the package a picture of the bag came up and it was the WRONG BAG. She had accidentally ordered me the hobo. I called the store and they said they could have the package sent back and get me the correct bag. I went in to "reorder" my bag and the SA ... excuse me MANAGER ... that helped me was terrible. I know mistakes happen but she accidentally ordered me the wallet that was on the same page as the bag. When I corrected her she made some comment on how the catalogues are hard to read. I had the catalogue open and was pointing to the style number ... how hard is that? Anyway prior to placing my order I asked her if she would mind calling over to the new store that just opened at the Venetian to se if they had the bag. She wouldn't call telling me that as they were a new store they didn't know the merchandise well and there inventory numbers were off and they would have no way of telling me if they had the bag or not. Needless to say I went to the Venetian store and while they didn't have the Pond they had some patent leather and MUCH MUCH MORE!!! They were so nice there. They get all of my business from now on!