I moved this post from the other thread about the Roxbury, as it really is different.... I went to the LV store and returned the Roxbury today. I arrived when they first opened so I was the only one in the store. All of the SAs were standing there and greeted me. I explained the problem and one SA (don't know his name) came over and said, "all you have to do is play with it a bit and it eventually stays snapped. He showed me how you just rub the edge for awhile. Yeah, like I will do that every time and imagine how the vachetta in that spot would soon look! He offered to go in the back with it to try to fix it. Now maybe it's just me, and maybe because I only purchase a bag of this price every 6 months or less, but I was thinking that there was no way that I want a bag that needed to be "fixed" because it was defective! So then, I end up telling them to just exchange it for the Epi Alma. They do so, and I leave. Now, I got home and when I opened it up, I saw there is no lock with it. So I call the store and talk to a SA (one of the guys - prob. the same one!) He says to come back in for it. I said that I would like for them to mail it to me. It's the least they could do! It was their mistake not putting it in there, right? He sounded like it was a pain to do this, but reluctantly did so. Maybe the problem is that I don't always have the same SA. There was one that I used to like, but haven't seen her there in awhile. I think I need to start shopping at a different location.