Last week, my friend and I went to the LV store in South Coast Plaza (CA) to make some big purchases. I knew what I wanted so the process was really fast and the associate didn't have to help much. We purchased 2 Beverly's, 2 keychains, and a wallet so the final purchase was over 5K. My complaint is that the lady that rang up our order had the tickets wrong and kept asking us what we ordered and what it was we wanted. Why couldn't she have asked our sales lady, that's their job to get it right! Because we bought duplicates of everything, we wanted to ring them up seperatly... the lady kinda rolled her eyes. She did not ask how we are doing today, no friendly talk, or anything. Then another guy comes out with a HUGE shopping bag that held all the stuff. Again, it is 2 purchases, so I asked for 2 smaller bags. The guy said, "sorry, I can give you this one because its our last one." HELLOOO... so does that mean everyone else in the busy store won't be getting a shopping bag with their purchase? It's crazy that we just spent 5k there in a matter of 1/2 hour and I cannot get 2 shopping bags to seperate the purchase? I belive that the LV brand is in such demand that they have really slacked on customer service. Call me crazy but if I'm going to spend $$$ I'm looking for the whole experience and would like to feel like I bought such a exquisite treat rather than feel like it was a purchase at a Nine West store. Forget about offering me a seat or something to drink... but how about a "How are you doing today? Thank you so much for your purchase". To top it off, we went to Christian Dior afterwards to get bracelet and the lady there was nice enough but we had to ask for help as she was chatting with another customer and oogling at her dog. When we got home, the wrapping was so bad! The tissue was wrinked and the ribben tied on the box was way off on one side where the ribbon was way longer than the other side... basically a very sloppy job. Whew... thanks for letting me rant. Has anyone had bad customer service issues like this? It just makes me SO MAD to spend all that money for the luxury and experience and end up walking away feeling really pissy.