It seems that a higher power doesn't want me to buy new bags. It started with my birthday bag: a Balenciaga black city. Afetr a week of carrying her I noticed that the piping became loose so I brought her back to the store and they send her to Balenciaga Italy for repairs which takes 6 weeks. I still don't have her bag. Then this weekend I was in Venice with DH and he spoiled me with a new BV bag. I happily picked the Pyramid in noce. I love this bag so much but after carrying her for a day I noticed that a seam on the piping became loose. Unfortunately I was already back in Germany so I went to BV here in Munich yesterday and they told me that they've to send her back to Italy for repairs which takes about 6 weeks as well. I'm really dissappointed because I'm used to better customer service from BV and I hope that they exchange the bag for a new one because with BV it doesn't matter where you bought it. I'll call the store manager today and will talk about a replacement bag with her because the normal SAs aren't very helpful in return things, they always brush you off. I experienced this the last time when I bought a faulty bag but the manager solved the problem in giving me a refund. So please keep your fingers crossed for me that I get a replacement rather than having to wait 6 weeks. I'm sorry for the long rant but I had to talk to someone who understands how I feel. I was closed to tears yesterday as I'm out of almost 3000 for 2 bags but both are off for repairs. I think I'm finished for a while with those expensive bags as it seems that the qualitity isn't any better than on the average 200 bag. Thanks for listening, ladies.