Yesterday I received an invite to the Chanel sale at Holt Renfrew on boxing day, and I want to find out what bags will be on sale. I decided to call my SA today, but the first time I called she was on break, and so I asked the SA who I spoke with to have her call me back once she returns. That was like...maybe two hours ago? Two hours passed, no call. She can't possibly have a break two hours long, so I decided to try her again. I called, and no one picked up after four rings, so I hung up. I tried again 5 minutes later, and another lady picked up, and I asked for my SA. She said "Oh she's with a client right now..." trailing off at the last couple of words. Then she asks, "Who's this??" I said, "Oh my name is Karman" and then she says "Oh Karman. Yeah she's busy...ugh..." (trails off again with kind of an "ughh" at the end) she puts down the phone while trailing off and I want to tell her, if she's busy with a client, then she can call me when she's free! Too late though, she already put the phone down and walked away. Then I hear her tell my SA, "________ can you answer this please? She's Karman, *sigh* She keeps bugging..." WHAT?? I keep "bugging"?? What the heck does that mean? I called two hours ago to ask for her, another time two hours later and nobody answered, and JUST NOW I spoke with someone AGAIN. Besides, she wasn't even the lady who answered the phone the first time! When my SA got on the phone, I just told her if she's with a client she can call me back when she has time. That lady was so, SO rude. I cannot believe it. I mean I would get it if I called every 1/2 hour and asked for my SA, but I spoke with someone TWICE during the span of TWO HOURS. OH my goodness...unbelievable.