All of my Hermes boutique experiences have been miserable because of the nasty SA's. I wish I didn't want a new Plume so badly. We've wondered before if the Hermes SA's are on commission. Maybe these commissions are based upon how many sales a SA can PREVENT--versus how many she/he can facillitate. "Well, let's tally up your results for March. Ah, you chased off 25 customers, eight of which ran off in tears. And best of all, you started the month's inventory with 7 Birkins, we received no shipments from the factor, and now we have 11 Birkins in stock, mostly from rejcted/dejected customers who dropped the Birks they were carrying when they came into the store and don't have the gall to come back for them. HA HA HA!"