I recently fell in love with a bag that an attorney I was working with had. It appeared to be a Jimmy Choo Ramona. I went on the Jimmy Choo website and found that there is a smaller version, the Riki, which I would prefer since the Ramona seems rather large. So I decide to order it and the site won't take my credit card. I tried four times and finally called the customer service number. The lady on the phone couldn't help me but said that first time orders can't be done online or something to that effect and she'd have somebody call me back. Nobody called me back, but I got an e-mail telling me if I had trouble to call customer service and that I should contact my bank. So I called my bank and they said nothing was wrong with my card but that there were four authorizations from Jimmy Choo. So I again called Jimmy Choo and talked to a lady who said someone would call me back. Nobody ever did. So I tried to order the bag again online. It wouldn't work. I called Choo a third time to just try and order the bag through them. She said she can't find the Riki bag in black. I don't want another color. She said to e-mail customer service. So I tried that and they replied that I could order the Riki bag online. This is right where I started! I can't order online! It won't work! Has anyone ever ordered from JimmyChoo.com before? I would have thought their customer service would be a little bit more organized but I can't seem to find anyone who can just help me either order the bag or tell me it is sold out.