i'm sorry, but i need to get this off my chest. I just have to say that Time-Warner cable is by far, the WORST company I have ever dealt with in my entire life. I never had to deal with them in the past (luckily), it is just now after moving to a condo unit in LA that we've had to deal with the monster that is Time-Warner. Let me explain. First off, our cable went haywire a couple weeks ago. We used to be able to have channels 2-99, but then suddenly we could no longer view all the upper channels (no TNT, TBS, etc), just only basic cable (CBS, NBC, etc). We called Time-Warner customer service, but right away they refused to help us at all, saying that we did not have an "account" with them (we're renting the unit we live in, so we did not have an account in our name). Ok, so later we called again to setup a no-cost account. After being placed on hold and being bounced around for an HOUR on the phone (no joke!) they told us that actually, they could not setup an account for us over the phone because they need "proof" that we lived at our address. Thanks for making we wait an HOUR to tell me that. So they told us that we had to come in in person to their Santa Monica office. So today (Saturday), my fiance goes over there to setup an account. He brings an electric bill, which has our names on it and our address, for proof of residence. First, the lady there claims that "that's not proof enough" to setup the account. Then after my fiance insists (how else are we supposed to prove residency?), she gives in and says it's ok, but then claims that she cannot find our address in their system. Google, Yahoo, even our not-so-new GPS system finds our address just fine, but apparently Time-Warner can't. So after she figures out a workaround (enters just our street, not the number) and then takes 20 minutes (!) to set up an account. Then she says that is all she can do, that we will have to call Time Warner back if we have problems. So basically, it ended up taking 45 minutes just to setup an account (and there was no line, my fiance was only one there at the office!) ?? So then my fiance calls TimeWarner again, going thru the same rigamorale (being placed on hold, then getting transferred and being disconnected, etc). He finally gets a hold of someone, gives the account number and he explained the situation, they tell him--get this--that "oh yeah, we just made a new policy where now the upper channels must be acquired thru digital cable, so that is why you can't access them anymore. Sorry for not informing you of this before." Why did we need to jump thru hoops to get an account just so they could tell us this?? They then said that we can get the digital cable for free, but we have to go in person (again) to the Santa Monica office to pick up the digital cable box. So my fiance goes again to the SanMo office, and asks for the digi cable box. Then they tell him that actually, no they don't have the cable boxes there (??), that they're actually in the Culver City office, so he has to go over there to pick it up. So he goes over there there the lines are extremely long, so it's going to take even more time. Finally he gets the box. We have yet to install it, but it better fix the problem.... otherwise heads at TW are going to roll!! So, basically our entire Saturday morning/afternoon was ruined (bye-bye lunch & shopping plans), thanks to TimeWarner. I cannot believe how a company can be so disorganized and have such TERRIBLE customer service. Apparently we are not the only ones in the SoCal area who think badly of Time Warner. I did a search on reviews on this company, I found a site on yelp.com showing that Time-Warner cable in (310) area code, received a VERY low rating (1star out of 5, i think). What bothers me is that no one can really do anything about it because they are such a huge company that monopolizes everything. Sorry for the rant, but i've never been so angry with a company before! I totally believe in the American ideal of capitalism and laissez-faire and what-not but there comes a point where big-monster companies must be STOPPED if they just end up mistreating their customers and giving crappy service!!