Ok, I'm pretty dissapointed in them right now and not sure what to do next this is what happened: On May 2nd I ordered and paid for their last Magenta City. The transaction seemingly went smoothly and they said I would receive the bag in 5-10 business days (I paid 25 pounds for shipping!) almost 2 weeks later still hadnt received it so I called to get a tracking number. Jemma said she would email it to me. Never recieved an email from her. Emailed them twice again to get a response, no response. On May 26th I FINALLY got a response, they gave me the tracking number and said a delivery attempt was made but there was no response and now it is at the "returns office". What bloody returns office, there is no such thing here! I checked the tracking number myself and NO delivery attempt WAS EVER made. It went through customs then immediately returned to sender due to "incomplete address" So I emailed them my response yesterday and wont here from them likely until Monday. Problem is I am moving on Thursday! Keep in mind I paid for this bag almost 4 weeks ago! Who knows when its going to arrive back at Cricket Liverpool and what will they do with it? I still want the bag, but I think they should at least credit me the shipping charges considering it took so long! And I hope they dont just re-ship it without confirming my new address! What should I do?