Omg - I personally would return the bag. Where did you purchase it? Makes me wonder if they really sent it to Celine or if they sent it to their own repair. I would get my money back or have them exchange it. That is totally unacceptable. I could have glued the feet for you. Let us know what you decide to do. I have never had an issue with any of my Celines and I beat them up pretty good. Good luck PS I'm in San Francisco right now! Isn't that where your from?